A file will not import
Confirm that the file is stored locally or accessible from the selected source. Try a supported audio format such as MP3, M4A, WAV or FLAC. Protected streaming downloads may not behave like ordinary audio files.
The separated track needs improvement
Try a higher-quality source and compare the available split options. Listen for reverb, instrument bleed and compression artefacts. See the AI separation guide for an explanation of common limitations.
A purchase is not recognised
Confirm you are using the Apple account that made the purchase. Check for an available restore-purchases option in the app. Use the support link in the App Store listing if access still does not match your purchase.
Manage or cancel a subscription
On iPhone or iPad, open Settings, tap your name and choose Subscriptions. Select the app to review renewal and cancellation options. Apple’s official support pages explain the current process.
Contact and privacy
Use the App Support link in the official App Store listing or contact the publisher through vividup.tech. For questions about data handling, consult the current publisher privacy policy.